Senior Support Engineer

Deployment begins the delivery of value; it does not end it. Own the reliability and ongoing performance of production AI systems. Investigate complex failures, restore service, prevent recurrence, and help establish operational standards across customer deployments. This is hands-on engineering, not scripted help-desk support.

• Troubleshoot AI applications, APIs, integrations, databases, and cloud systems.
• Analyze logs, traces, model outputs, latency, and performance.
• Own triage, escalation, resolution, and follow-up.
• Develop monitoring, alerting, and runbooks.
• Partner with engineering to address root causes.
• Automate diagnostic and support workflows.
• Communicate technical incidents clearly to stakeholders.

• Experience in support engineering, SRE, production operations, or backend engineering.
• Strong debugging across APIs, databases, cloud, and distributed systems.
• Python, SQL, scripting, or related tooling.
• Experience with observability and incident management.
• Clear written communication and disciplined documentation.
• Calm judgment under pressure.
• Interest in the distinct failure modes of AI systems.

You’ll thrive here if: You are who people call when a complicated system breaks—and you prevent the same problem from happening twice.